frequently asked questions

Kinship Market prides itself on uniqueness and authenticity. Due to the handmade nature of our collections, color and patterning will vary slightly from piece to piece. This makes our products uniquely charming and distinct from factory-made accessories. No two are exactly same!

Imperfections are to be expected and appreciated. 

Exchange POlicy:

All Sales are FINAL ≫ we cannot exchange or return an item if you have simply changed your mind, so please choose carefully and read product descriptions thoroughly.

≫ Be sure to scroll through before placing your order and leave a note at checkout if there is a particular color or pattern that you are interested in. We do our best to accommodate each and every request! Due to the amount of care and time put into each individual order, we cannot accept returns at this time. 

  Kinship Market pride’s itself on uniqueness and authenticity. Meaning the item you receive may vary slightly from the product image on the shop page. (In a good way!) No two items are the same and each customer will receive a one-of-a-kind design. Please respect that this is due to the handmade nature of our artisan’s work.

≫ If you are completely unsatisfied with the variation of the item you receive, we will gladly work with you on exchanging for a similar item in stock. Please note that the exact item you ordered may no longer be available.

≫ If fault or breakage occurs within 7 days of delivery, under normal wear and tear circumstances, we will gladly work with you on replacing your item. Please note that the exact item you ordered may no longer be available.

≫ Customers pay return or exchange postage fee.

≫ A 10% restocking fee is added to return custom or unique orders.

≫ We do not ship to International customers at this time, please check back later.

≫ Kinship Market is not responsible for lost or missing packages. We cannot replace items once a tracking number is provided. 

Product care and cleaning:

Textiles:

≫  Due to the handmade nature of our items, small imperfections are part of the beauty and feel of our products. We believe this adds to the authentic, handmade charm and individuality of each piece. 

≫ Raw textiles should be spot cleaned or hand washed only with cold water and gentle soap.

≫ Loose threads are common yet harmless. Do not pull loose threads. We recommend using scissors to cut away any loose strings cleanly. Trimming loose threads will not diminish the strength or integrity of your item. 

Leather: 

≫ Our leather will darken over time from the natural oils from your regular contact. We also suggest using a leather conditioner to bring out the darker, tones of the leather. To shine up your leather after natural wear-and-tear, we recommend polishing it with natural oil.

≫ Some tips to keep in mind when caring for full-grain leather are that minor scuffs can be removed from oiled full-grain leather by rubbing the area with a moistened finger. A damp cloth can be used for wiping areas which require more intensive cleaning.

≫ For leather stains, do not spot-clean or rub. To clean a spill or stain on your leather, contact a local shoe or boot repair. 

≫ Leather can be cleaned regularly. First, use a soft cloth or microfiber cloth to dust the surface. Take a damp cloth, wipe it across moisturizing soap and lather the leather. Don't rinse – buff for a nice shine.